Some client operating systems do not support this feature. Credential information that the user entered when logging in to the client system is passed to the Connection Server instance and ultimately to the remote desktop. Decide whether to use the feature that allows end users to log in to Horizon Client and their remote desktop as the currently logged in user.Verify that the Windows Automatic Update feature is not turned off on the client computer.For more information, see Using Group Policy Settings to Configure Horizon Client.

If you use group policy to disable USB redirection, you do not need to reinstall Horizon Client if you later decide to enable USB redirection for a client.

If access is not permitted, either do not install the USB Redirection component, or install the component and disable it by using a group policy setting. Determine whether the person who uses the client device is allowed to access locally connected USB devices from a remote desktop.If you plan to install the USB Redirection component, perform the following tasks:.If you plan to enable automatic Internet protocol selection, see Enabling Automatic Internet Protocol Selection for information about the supported features.If you plan to select the IPv6 protocol or automatic Internet protocol selection, see the Horizon Installation and Upgrade document for information about features that are not available in an IPv6 environment.See Enabling FIPS Mode in the Windows Client Operating System. If you plan to install Horizon Client with FIPS-compliant cryptography, enable FIPS mode in the client operating system.Verify that the domain controllers have the latest patches, enough free disk space, and can communicate with each other.Verify that you can log in as an administrator on the client system.This URL might be the VMware Downloads page at, or it might be the URL for a Connection Server instance. Verify that you have the URL for a download page that contains the Horizon Client installer.See Hardware and Software Requirements for Windows Client Systems.

Verify that the client system uses a supported operating system.

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